Effective 4 October 2026
One-time verification numbers
When you buy a one-time number, the price is held in your wallet and only charged when a code arrives.
The held amount is returned to your wallet automatically, in full, when:
- no code arrives within the order time (currently 20 minutes);
- you cancel before a code arrives;
- our supplier fails to provide a number;
- you swap the number before a code arrives (the money moves to the new number).
Once a code has arrived the order is complete and is not refundable, even if the app later rejects the code or the account.
Rentals
Rentals are paid in advance for the period you choose. If our supplier cannot activate or extend a rental you paid for, we refund that payment in full. If you cancel a rental early, it stops at once and the unused time is not refunded.
Wallet top-ups
Money you add stays in your wallet until you spend it. Refunds for orders go back to your wallet, not to your card or bank. If you need an unused balance returned to your bank account, contact us; we may ask you to confirm your identity and we deduct any payment-processing fees we can’t recover.
Mistakes and disputes
If you think you were charged wrongly, open the order in SpeedNumx and tap Get help with this order, or email speednumx@gmail.com within 30 days. We investigate every request and reply within 3 working days. If we made a mistake we credit your wallet in full.
Please contact us before raising a chargeback with your bank. It’s usually much faster.