HELP CENTRE
How can we help?
Quick answers to the questions people ask most. Can’t find yours? A real person is a message away.
Getting started
Verification numbers
- Why didn’t my code arrive?The common reasons a code doesn’t come, what we do about it, and what to try next.
- VoIP vs non-VoIP numbersWhat the difference is, why some apps reject VoIP numbers, and which kind we sell.
- One-time number or rental?When a one-time code is enough and when you should rent the number instead.
- Are the free numbers safe to use?Why free public numbers are fine for testing but never for accounts that matter.
Wallet & payments
Refunds
Account & security
Still need help?
Every day, 8am to 10pm (Lagos time). We usually reply within a few hours.