When you’re charged
When you buy a one-time number, we set the money aside (you’ll see it as “held” in your wallet). We only take it when a code arrives.
Automatic refunds
The held money goes straight back to your available balance, with no request needed, when:
- No code arrives within 20 minutes. The order expires and you’re told exactly how much came back.
- You cancel before a code arrives (possible a couple of minutes after buying).
- We can’t get you a number.
- You swap the number with Try another number. The old one is released and the new one uses the same money.
Refunds go back to your SpeedNumx wallet, not to your bank or card, so you can use them straight away.
When there’s no refund
- A code arrived. You received what you paid for, even if the app later rejected it.
- Rentals that have started. Cancelling a rental stops it but doesn’t refund the unused days.
- Money you chose to spend and the service was delivered.
If something looks wrong
Every movement of money is in Wallet → Transactions, linked to its order. If a charge looks wrong, open the order and tap Get help with this order. A person will look at it, usually within a few hours. If we made a mistake, we’ll put it right.
Read the full refund policy.